Level 3 Diploma in Retail Skills (Sales Professional) (QCF)

The programme is available in two duration modes:
6 months
9 months

Online

This qualification is suitable for learners aged 18 and above.
There are no formal entry requirements for this qualification.

Mandatory Group A
- Work effectively and support others in a retail organisation

Optional Group B
- Audit stock levels and stock inventories in a retail environment
- Source required goods and services in a retail environment
- Monitor and help improve food safety in a retail environment
- Manage staff to receive goods in a retail environment
- Organise and monitor the storage of stock in a retail environment
- Maintain the availability of goods on display in a retail environment to promote sales
- Manage the payment transaction process in a retail environment
- Help customers to choose alcoholic beverages in a retail environment
- Help customers to choose specialist products in a retail environment
- Deputise for the leader of a retail team
- Contribute to the continuous improvement of retail operations within own area of responsibility
- Manage the prevention of wastage and loss in a retail environment
- Produce staffing schedules to help a retail team to achieve its targets
- Monitor and support secure payment point use during trading hours

Optional Group C
- Hand-process fish in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Organise own work to meet a dough production schedule a retail environment
- Select, weigh and measure bakery ingredients
- Hand-divide, mould and shape fermented dough
- Maintain foods safety while working with food in a retail environment
- Pick products in a retail environment to fulfil customer orders
- Check stock levels and sort out problems with stock levels in a retail environment
- Maintain moisture levels for crops or plants
- Provide nutrients to crops or plants
- Remove unwanted plant growth to maintain development
- Identify and report the presence of pests, diseases and disorders
- Finish bake-off food products in a retail environment
- Glaze, coat or decorate bake-off products for sale in a retail environment
- Demonstrate products to customers in a retail environment
- Provide a bra fitting service in a retail environment
- Advise customers on the fixing and care of tiles
- Cash up in a retail environment
- Promote a retail store’s credit card to customers in a retail environment
- Provide service to customers in a dressing room in a retail environment
- Promote food or drink products by offering samples to customers
- Help customers to apply for a retail store’s credit card and associated insurance products
- Help customers to choose delicatessen products in a retail environment
- Portion delicatessen products to meet customer requirements in a retail environment
- Merchandise plants and other relevant products
- Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
- Operate a customer record card system on a beauty counter in a retail environment
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
6 months - AED 6000
9 months - AED 4500

Please find below available fee payment plans:

6 months - AED 6000

9 months - AED 4500

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