Level 2 Diploma in Retail Skills (QCF)

The programme is available in two duration modes:
6 months
9 months

Online

This qualification is suitable for learners aged 16 and above.
There are no formal entry requirements for this qualification.

Mandatory Units
- Work effectively in a retail team

Optional Units Group B
- Receive goods and materials into storage in a retail environment
- Place goods and materials into storage into a retail environment
- Keep stock on sale at required levels in a retail environment
- Process customer orders for goods in a retail environment
- Process returned goods in a retail environment
- Assemble products for display in a retail environment
- Hand-process fish in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Organise own work to meet a dough production schedule a retail environment
- Maintain foods safety while working with food in a retail environment
- Pick products in a retail environment to fulfil customer orders
- Check stock levels and sort out problems with stock levels in a retail environment
- Finish bake-off food products in a retail environment
- Glaze, coat or decorate bake-off products for sale in a retail environment
- Display stock to promote sales to customers in a retail environment
- Help customers to choose products in a retail environment
- Carry out promotional campaigns in a retail environment
- Deal with customer queries and complaints in a retail environment
- Demonstrate products to customers in a retail environment
- Process payment for purchases in a retail environment
- Process application for credit agreements offered in a retail environment
- Promote loyalty schemes to customers in a retail environment
- Provide a bra fitting service in a retail environment
- Follow guidelines for planning and preparing visual merchandising displays
- Dress visual merchandising displays to attract customers
- Order and position signage and graphics for visual merchandising displays
- Dismantle and store props and graphics from visual merchandising displays
- Make props and decorate fixtures and panels for visual merchandising displays
- Assemble visual merchandising displays
- Follow point of sale procedures for agerestricted products in a retail environment
- Provide National Lottery products to customers
- Advise customers on the fixing and care of tiles
- Cash up in a retail environment
- Promote a retail store’s credit card to customers in a retail environment
- Provide service to customers in a dressing room in a retail environment
- Promote food or drink by offering samples to customers
- Deliver goods from a retail environment to the customer’s delivery address
- Help customers to apply for a retail store’s credit card and associated insurance products
- Help customers to choose delicatessen products in a retail environment
- Portion delicatessen products to meet customer requirements in a retail environment
- Demonstrate make-up and skincare products to customers at a beautycounter in a retail environment
- Operate a customer record card system on a beauty counter in a retail environment
- Protect own and others’ health and safety when working in a retail environment
- Reduce security risks in a retailenvironment
- Prepare newspapers and magazines for return to merchandisers
- Check the accuracy of records of worked by staff in a retail environment
- Select, weigh and measure bakery ingredients
- Hand-divide, mould and shape fermented dough
- Maintain moisture levels for crops or plants
- Provide nutrients to crops or plants
- Remove unwanted plant growth to maintain development
- Identify and report the presence of pests, diseases and disorders
- Merchandise plants and other relevant products
- Give customers a positive impression of yourself and your organisation
- Enable customers to dispense motor fuel on a forecourt

Optional Units Group C1
- Sort donated goods for resale or recycling in a retail environment
- Maintain food safety while working with food in a retail environment
- Load orders for despatch from a retail store to customers
- Provide a counter and takeaway service
- Contribute to monitoring and maintaining ease of shopping in a retail sales area

Optional Units Group C2
- Audit stock levels and stock inventories in a retail environment
- Manage staff to receive goods in a retail environment
- Organise and monitor the storage of stock in a retail environment
- Maintain the availability of goods on display in a retail environment to promote sales
- Manage the payment transaction process in a retail environment
- Choose merchandise to feature in visual merchandising displays
- Manage the use of signage and graphics in visual merchandising displays
- Evaluate the effectiveness of visual merchandising displays
- Contribute to improving a retail organisation’s visual merchandising policy
- Help customers to choose specialist products in a retail environment
- Produce staffing schedules to help a retail team to achieve its targets
- Monitor and support secure payment point use during trading
- Manage the prevention of wastage and loss in a retail environment
- Help customers to choose alcoholic beverages in a retail environment
- Monitor and help improve food safety in a retail environment
- Monitor and maintain health and safety in a retail environment
- Source required goods and services in a retail environment
- Manage budgets for visual merchandising projects
- Design visual merchandising display layouts
- Deputise for the leader of a retail team
- Contribute to the continuous improvement of retail operations within own area of responsibility

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
6 months - AED 6000
9 months - AED 4500

Please find below available fee payment plans:

6 months - AED 6000

9 months - AED 4500

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