present_to_all PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Level 2 Certificate for Access to Leadership (QCF)
The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
The Level 2 Certificate for Access to Leadership aims to provide learners with the knowledge and understanding to bridge the gap between roles within a team to team leader. The qualification covers customer service, communication, leadership styles, event planning and health and safety to help prepare learners to take on a team leadership role across a range of sectors.ear47mtete|0000C012B042|LSIBUAE|tbl_courses|Description|0260F205-2B20-43D4-98EC-3E8476C764A0
attachment Key facts about Level 2 Certificate for Access to Leadership (QCF)
-
Mandatory Units
- Principles of effective customer service
- Understanding leadership styles
- Understand how to provide quality to customers
- Understanding successful team working
Optional Units
- Principles of event planning
- Understanding the function of sales within an organisation
- Customer care and diversity in active leisure
- Health, safety, security and welfare in active leisure
- Principles of resolving customer service problems
- Principles of promoting additional services or products to customers
- Principles of supervising customer service performance in hospitality, leisure, travel and tourism
- The principles of food safety supervision for catering
- Principles of promoting food and beverage services and products
- Understanding team performance
- Applying decision making techniques
Why choose LSIB ?
- Your qualification is recognized and accepted world over.
- Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness.
- Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
- Be part of an elite cohort of talented business students, and develop a valuable and influential global network using LSIB online community.