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present_to_all PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Level 2 Diploma in Public Services and Operational Delivery
The programme is available in two duration modes:
Secondary education equivalent to three GCSEs and two A-Levels
Mandatory Units- Maintain data security in own area of responsibility- Work safely in public service- Maintain competence, knowledge and standards of conduct in public service- Work as a team member to deliver public service- Recognise diversity when delivering customer serviceOptional Units- Manage information- Process information about customers- Deal with gaps, errors and irregularities in information- Deal with customers using bespoke software- Use questioning techniques when delivering customer service- Deal with customers face to face- Deliver customer service to difficult customers- Resolve customer service problems- Promote additional services or products to customers- Calculate correct amount of liabilities or entitlements- Inform the customer of the debt or entitlement - Support customers using self-service technology- Carry out follow up activities for public service customers- Processing customers’ financial transactions- Deal with customers in writing or electronically- Provide technical advice and guidance to customers- Provide interpretative technical advice and guidance in complex public service cases- Plan public service visits- Carry out public service visits- Maintain personal security and safety, and be alert to the security of others- Deal with disorderly and aggressive behaviour - Support customer service improvements- Deal with customers by telephone- Operating credit control procedures-
The assessment is done via submission of assignment. There are no written exams.
The fee for the programme is as follows:
6 months - AED 6000
9 months - AED 4500
Please find below available fee payment plans:
British Awarding Association (BAA)
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